Some answers to the most usual questions…
We try to ship every order within the day but circumstances like a large volume of orders might have an impact on the time we take to process the order. In normal circumstances, your order will be ready to ship in 24 hours after you place the order, under a large workload we can take up to 48 to 72 hours. Please keep in mind that we are a very small team! 😊
All our orders are packed inside a standard DHL Express or GLS envelope, with no furry motifs or Rogue Fang branding, except for mandatory labeling by law and required by official bodies. We protect your privacy as much as possible.
This is due to the new trading policies within the European Union to electronic shops, like ours. We require a valid ID from buyers in the EU to collect, declare and pay the VAT to the tax authorities.
Our cut-off time is 12:00 to 14:00 (CEST) If an order is placed after-hours, it will be shipped the next day as long as it is a business day.
We ship worldwide. Shipping methods vary depending on the delivery address, time of purchase and availability of products. Full information here.
You can see the shipping method or methods available at the time of purchase, as well as the cost of them.
We have three shipping methods:
Premium Delivery – DHL Express
DHL Express is our premium courier and it is our fastest service (48-72 hours worldwide, 24-48 within Europe) total flexibility to choose how and where to deliver your package, as well as extra services such as recovering your package in the rare case that the parcel gets delivered elsewhere. Check the status of your parcel at any time through your phone or email.
Standard Delivery – GLS
We partnered with GLS for our European customers, they offer 24-48 hour deliveries and tracking along with extra services like delivery under a signature.
Many of you have asked for it and that is why we have done our best to offer free shipping for orders over 100€. Select “Free shipping” in the cart to receive your order in the shortest possible time, with our premium service and at no additional cost.
Rogue Fang will be at some furry conventions, save money with this delivery option that will be available if a Rogue Fang staff member attends a furry convention which will be indicated at the process of checkout, so you can receive your product in hand.
Our priority is that you receive your order as soon as possible so that we get going as soon as we receive the purchase order. Therefore, you have 12 hours to modify, correct any given information or cancel an order after making the purchase.
To make any changes or cancellations please contact us on [email protected].
You will receive an email confirming the cancellation and your money will be automatically refunded. Please note that the refund may take up to 14 business days*. If after that time you have not received your refund, please contact us.
For hygiene reasons, our underwear cannot be returned. If the item seems to be faulty, we will proceed to return and refund the full amount of your purchase but you’ll have to contact us on [email protected] and provide us with exact information about the issue along with graphic media that clearly shows the issue.
If the product arrives severely damaged by improper handling by the transport company, you can request a change, by contacting us on [email protected] and sending us photos of the status of the package and product to confirm the return.
To preserve either our undies or jockstraps, please wash them by hand with cold water and inside out, do not tumble dry (only air-dry), do not iron.
If you prefer to use a washing machine, please use a program for delicate clothes and cold water.
Our store is in Europe and the main currency shown in this website is on Euro (EUR). We offer the option to visualize prices in US Dollars (USD) for convenience, but the payment is made in Euros.
Our jocks are designed to be worn with or without a fursuit! They weren’t specifically designed for a fursuit but due to our experience, we can say that they look nice on one! As an advice, if you want to wear one of our jockstraps over your fursuit please pick 2 sizes bigger than the size you use to wear as a “hooman”.
We plan to cover different realities and necessities so, for this reason, we would like to introduce clothing that satisfies these needs in our underwear and swimwear lineup.
We’re a small but committed business, for that reason, we would like to count on your patience, understanding, and support to make it happen.
We have got different messages showing excitement to see their fursonas wearing our jocks, we share this excitement about this since we would like to encourage You to show us your characters wearing Rogue Fang! We are pleased to inspire people to create, for this reason, we encourage e-v-e-r-y-o-n-e to show their interest in the project to represent the diverse audience we, as a fandom, share! If you have anything to show, please use the hashtag #roguefang to make us know <3
Looking for bulges? Check the front page! Now that I’ve got your attention… Awoos are allowed, no fines to awoo-ing. Please Awoo now.AWOOOOO!